FAQ’s

Most frequently asked questions

Shopping Basics

Our beautiful Turkish towels are made by peshtemal fouta fabric that is made of 100% cotton yarns.

To keep your towel in perfect condition we suggest:

  • Wash in cool water 30C to 40C.
  • Dry on medium heat and do not use bleach or fabric softener on towels.
  • Towels will become soft and absorbent after each wash.

Our Bikinis are made from a mix of polyester and spandex.

To keep them in it’s best condition we always recommend for our customers to look after them with the highest level of care.

  • Either hand wash your bikinis or pop them in a delicates bag into the washing machine on a cold wash cycle with similar colours.
  • Hang your pieces in the shade to dry.
  • We also highly recommend giving them a rinse in water after being the salt or chlorine water.

Yes! Sandy Rose Designs ships world wide.

All postage costs will calculated at checkout depending on your location.

Australia wide shipping is $10. Outside Australia are calculated as per Australia Post shipping charges for your country.

Sandy Rose Designs is not responsible for any additional fees charged from International Customs or Post Office Bills.

Payments

Payments are via Paypal or direct deposit.

All Bank details will print on your invoice.

Shipping & Returns

Please email info@sandyrosedesigns with your order name and number and reason for return. 

Ensure you post back your return with traceable service as Sandy Rose Designs is not responsible for any items lost in the mail.

Sandy Rose Designs offers a 14 day returns policy after the item has been delivered.
To be eligible for a refund items must be:
– Clean, unworn and unwashed
– In the same condition as sold (tags and sanitary stickers attached and intact)
– Packaged with proof of purchase (order number and name)

Return shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.

A refund will then be arranged with the customer.

If you would like to make an exchange please contact us via email ([email protected])

Due to the popularity of our range we cannot guarantee that we will have the requested size and style in stock to exchange.

Any exchanged requested that we do not have in stock will automatically be issued a Credit Note or Refund.

Exchange shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

If you believe there is fault with your product, please contact us at [email protected] within 5 days of the items arrival. Do not remove the tags or hygiene stickers otherwise you will not be guaranteed a refund. If you could send photos of the faulty item that would be appreciated.

Returns and Exchange Postal Address :

14 Beckford Road Ourimbah NSW 2258

All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays. All orders placed after 2pm on a Friday or weekend will be sent Monday afternoon.

All packages will be shipped by Australia post.

Once order is processed into the Australia Post system a tracking number is issued by them and emailed to you so you can track your parcel.

We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customers responsibility to provide the correct delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

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